National Highways awards Capgemini £35.9m service management contract
The infrastructure operator has appointed Capgemini to overhaul its IT and operational technology service management across the network.
Written with data automation, every figure verified against the official notice · · 1 min read
National Highways Limited has awarded Capgemini a £35.9m contract to enhance and integrate its service management capabilities across information technology and operational technology systems. The partnership will expand end-to-end service management, improve customer services and build internal capability for a more advanced and sustainable offering.
National Highways Limited has appointed Capgemini to a £35.9m service management partnership designed to reshape how the organisation manages its core IT and operational technology services.
The contract, formalised on 23 June 2026, tasks Capgemini with enhancing, integrating and developing National Highways' service management capabilities across both domains. The work will strengthen existing services, expand to a comprehensive end-to-end service management capability, and support the delivery of improved services to customers while building internal capability for a more advanced and sustainable service management offering.
The procurement vehicle deployed here is a standard services appointment rather than a framework or call-off arrangement. Capgemini was selected through open competition; the tender closed on 12 January 2026.
Suppliers and consultancies bidding for similar transformation work with government infrastructure bodies should note the scale and scope of this award. Capgemini's appointment reflects National Highways' commitment to consolidating service management delivery across formerly separate technology domains.